okbat Privacy Policy — Your Data, Handled With Care

1. Information We Collect

When you register and use the okbat platform, we collect the following categories of personal information:

• Registration data — your mobile number, chosen username, date of birth, and any other information you provide when creating your okbat account. This data is collected to verify your eligibility, to identify you on the platform, and to communicate account-related information to you.
• KYC verification documents — where requested, a government-issued identity document (National ID, passport, or driving licence) and proof of the payment method registered to your account. KYC documents are processed solely for identity and age verification and for anti-money laundering compliance.
• Transaction data — records of all deposits, withdrawals, bets, and winnings associated with your account. This data is retained for financial record-keeping, fraud prevention, and dispute resolution.
• Device and technical data — your IP address, device type, operating system, browser type, and session timestamps. This data is collected automatically when you access the platform and is used for security monitoring, fraud detection, and diagnosing technical issues.
• Communications data — records of any correspondence between you and okbat support, including chat messages, support ticket content, and documentation you submit in connection with a support request. This data is retained to maintain service quality and continuity.

okbat collects only the personal information necessary for the purposes described in this Policy. We do not collect special categories of sensitive personal data — such as health data or biometric data — unless specifically required for identity verification under applicable regulations.

2. How We Use Your Information

okbat uses the personal information we collect for the following purposes:

• Account management — to create and maintain your okbat account, verify your identity and age eligibility, process deposits and withdrawals, and send account-related communications including transaction confirmations and security alerts.
• Platform operation — to run and maintain the okbat platform, process bets, calculate and pay winnings, and ensure the technical functionality of all games and features.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other security incidents. Device and IP data is actively used for anomaly detection and risk scoring.
• Responsible gaming — to monitor gambling patterns and identify players who may be at risk, so that okbat can proactively offer responsible gaming tools such as deposit limits and self-exclusion options.
• Legal and regulatory compliance — to meet obligations under applicable anti-money laundering, KYC, and data protection regulations, and to respond to lawful requests from regulatory or law enforcement authorities.
• Customer support — to respond to your enquiries, resolve disputes, handle complaints, and improve support quality based on historical interaction records.

3. Legal Basis for Processing

okbat processes your personal data on the following legal grounds:

• Contractual necessity — processing your registration data, transaction records, and KYC documents is necessary to perform the contract between you and okbat, meaning to operate your account, process bets, and pay out winnings.
• Legal obligation — KYC verification, anti-money laundering compliance, and responses to lawful regulatory requests are required by applicable law and cannot be waived.
• Legitimate interests — processing device and IP data for fraud detection, security monitoring, and responsible gaming risk assessment serves okbat's legitimate interest in maintaining a safe, fair platform for every user.
• Consent — where okbat uses your data for purposes beyond strict necessity (for example, sending promotional messages), we will obtain your explicit consent first. You may withdraw consent at any time by contacting okbat support.

4. Sharing Your Information

okbat does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors — when you deposit or withdraw via bKash, Nagad, Rocket, Upay, or a bank transfer, the transaction data necessary to complete the payment is shared with the relevant provider. These providers process payment data solely to facilitate the transaction and are bound by their own data protection obligations.
• Game and technology providers — providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session data (bet amounts and outcomes) as part of their platform integration. They do not receive your identifying personal information unless required for jackpot verification or similar purposes.
• Regulatory and law enforcement authorities — okbat will disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of okbat, its users, or third parties.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer, and the acquiring entity will be bound by this Policy in respect of your personal data.

5. Payment Data and Financial Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, okbat receives a transaction confirmation from the payment provider but does not store your full mobile banking PIN, bank account password, or complete card credentials on its servers. The sensitive authentication credentials required to execute a payment remain with the payment provider at all times.

okbat retains transaction records — deposit amounts, withdrawal amounts, dates, and payment method identifiers — as part of its financial record-keeping and anti-money laundering compliance obligations. These records are stored securely and are accessible only to authorised okbat personnel and, where legally required, to regulatory authorities.

6. Data Retention

okbat retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum periods: account data and transaction records are kept for a minimum of five years from the date of the last transaction, to meet anti-money laundering and financial record-keeping requirements; KYC documents are kept for a minimum of five years from account closure; and support communications are retained for a minimum of two years from the date of the final message in a conversation.

When your personal data is no longer required, okbat will securely delete or anonymise it in line with industry-standard secure deletion practices. Anonymised or aggregated data from which you cannot be individually identified may be retained indefinitely for statistical and platform improvement purposes.

7. Cookies and Tracking Technologies

okbat uses cookies and similar tracking technologies to operate the platform and improve your experience. The categories of cookies we use are as follows:

• Essential cookies — necessary for the platform to function. They manage your login session, maintain your account security state, and remember your language preference. The platform cannot operate without these cookies and they cannot be disabled.
• Analytics cookies — collect anonymised data about how users interact with the platform (page views, session duration, feature usage). This helps okbat improve platform design and performance. Analytics cookies do not identify you personally.
• Preference cookies — remember your platform settings such as your preferred game category or display options, so you do not need to reconfigure them on each visit.

You may manage cookie preferences through your mobile browser settings. Note that disabling essential cookies will prevent you from logging into your okbat account. okbat does not use third-party advertising cookies or cross-site tracking cookies.

8. Data Security

okbat implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit between your device and our servers; access controls restricting personal data to authorised okbat personnel on a need-to-know basis; encrypted storage for sensitive account data; and regular security assessments of our platform infrastructure.

While okbat takes reasonable steps to protect your data, no internet-based system can be guaranteed completely secure. If you suspect your account has been compromised or discover a security vulnerability, contact okbat support immediately at [email protected].

9. Your Privacy Rights

As a registered okbat player, you have the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data okbat holds about you at any time. We will respond within a reasonable timeframe and provide data in a clear, accessible format.
• Right to rectification — if you believe any personal data okbat holds about you is inaccurate or incomplete, you may request correction. Rectification requests are processed promptly, subject to identity verification.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to okbat's legal retention obligations. Erasure requests cannot be fulfilled where law requires retention (for example, transaction records and KYC documents under anti-money laundering rules).
• Right to restrict processing — in certain circumstances, such as where you contest the accuracy of your data or object to processing based on legitimate interests, you may request that okbat restrict processing of your personal data while the request is under review.
• Right to withdraw consent — where okbat processes your data based on consent (for example, promotional communications), you may withdraw that consent at any time by contacting okbat support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact okbat support at [email protected] with the subject line "Privacy Request". We will acknowledge your request within 48 hours and aim to resolve it within 30 days. Identity verification will be required before personal data is disclosed or amended.

10. Children's Privacy

okbat is strictly an adult platform. Registration and use of the okbat platform is not permitted for persons under the age of 21. okbat does not knowingly collect personal data from anyone under 21. If okbat discovers that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.

11. Third-Party Links

The okbat platform does not contain links to third-party websites. All navigation within okbat leads exclusively to internal platform pages. okbat accepts no responsibility for the privacy practices of any external services you may access independently, including the websites or apps of payment providers such as bKash, Nagad, and Rocket, which operate under their own separate privacy policies.

12. Changes to This Privacy Policy

okbat reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised effective date. Where changes are significant, okbat may also notify registered players via their registered mobile number or through an in-platform notification.

Your continued use of the okbat platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, please stop using the platform and contact okbat support to close your account.

13. Contact and Privacy Enquiries

If you have questions, concerns, or requests relating to this Privacy Policy or to the way okbat handles your personal data, please contact our support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 48 hours.

Email: [email protected]