Responsible Gaming at okbat — Play Within Your Limits

21+ Age Restriction — A Non-Negotiable Rule

The okbat platform is strictly for adults aged 21 and above. This is not merely a guideline — it is a hard rule that we enforce at every stage of the player journey, from account registration through to identity verification and ongoing monitoring. If at any point our team determines that a player is under 21, that account will be immediately suspended and any funds held will be reviewed before any action is taken.

We strongly encourage all adults who share a device with younger family members to enable parental-control software. Bangladesh has a growing number of mobile-first households where multiple people share a single smartphone. If you are a parent or guardian, please take steps to secure your okbat account with a strong password and to prevent underage access to your device.

Deposit Limits — Stay in Control of Your Spending

okbat allows every registered player to set voluntary deposit limits on their account. These limits cap how much you can deposit in a given time window, giving you a simple and effective tool to keep your gambling spend within a budget you are comfortable with. Setting a deposit limit is free, takes effect immediately, and can be managed by contacting our support team.

• Daily deposit limit — caps the total amount you can deposit across a 24-hour rolling period. Ideal for players who want day-by-day control.
• Weekly deposit limit — caps the total amount you can deposit over a 7-day window. Useful for budgeting across a full week of play.
• Monthly deposit limit — caps the total amount you can deposit over a 30-day window. The best option for players who want to set a firm monthly gambling budget.

Increasing a deposit limit requires a 72-hour cooling-off period before the change takes effect. This delay is intentional — it gives you time to reconsider the increase and ensures that limits are used as genuine protective tools rather than barriers that can be bypassed immediately. Decreasing a deposit limit, by contrast, takes effect instantly.

Time-Out — Short Breaks When You Need Them

A time-out is a temporary suspension of your okbat account. It is designed for players who feel they need a short break from gambling without committing to a full self-exclusion. During a time-out, you cannot log in, place bets, deposit funds, or access any real-money features of the platform. The following time-out periods are available:

Self-Exclusion — A Longer-Term Commitment to Stopping

Self-exclusion is a formal request to be removed from the okbat platform for an extended period. Unlike a time-out, self-exclusion is intended for players who recognise that their gambling has become or is at serious risk of becoming a problem, and who want okbat to help them stop. Self-exclusion is a serious step and we treat it with the gravity it deserves.

To apply for self-exclusion, contact the okbat support team at [email protected] and state that you wish to self-exclude. The following periods are available:

• 6-month self-exclusion — your account is closed and you cannot reopen it for at least 6 months. No marketing communications will be sent during this period.
• 1-year self-exclusion — your account is closed for at least 12 months. This option is recommended for players who have experienced significant gambling-related difficulties.
• Permanent self-exclusion — your account is permanently closed with no option to reopen. This is the most protective option and is irreversible.

Once a self-exclusion is active, okbat will make every reasonable effort to ensure your account cannot be accessed. Any remaining balance at the time of exclusion will be returned to the payment method used for the most recent deposit, subject to standard verification checks. We do not send bonus offers or promotional materials to self-excluded players.

How Do You Know If Gambling Is Becoming a Problem?

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that your gambling habits are moving beyond healthy entertainment. If any of these apply to you, we strongly encourage you to use the tools above or contact our support team:

• You spend more money gambling than you originally intended, or chase losses to try to win back what you have lost.
• Gambling is affecting your relationships with family, friends, or colleagues — you are hiding your gambling activity or lying about how much you spend.
• You feel anxious, irritable, or depressed when you are not gambling, or you gamble to relieve stress or escape from problems.
• You borrow money, sell possessions, or neglect essential financial obligations (rent, bills, food) in order to fund gambling.
• You have tried to stop or reduce your gambling before but found it difficult or impossible to do so.
• You spend large amounts of time thinking about gambling — planning your next session, reliving wins, or calculating how to recover losses.

Tips for Keeping Gambling Fun and Safe

The overwhelming majority of okbat players enjoy our platform as a form of entertainment without ever experiencing difficulties. Here are some straightforward habits that help keep it that way:

• Set a budget before you start playing and stick to it regardless of whether you are winning or losing. Think of your gambling budget the same way you think of a cinema ticket — it is the cost of an evening's entertainment.
• Never gamble with money that you cannot afford to lose. Gambling outcomes are random — there is no strategy that guarantees a win, and no amount of experience changes the underlying probability of any game.
• Take regular breaks during a gaming session. Set a timer on your phone if it helps. Long unbroken sessions tend to lead to poorer decision-making and higher spending.
• Do not gamble when you are tired, stressed, upset, or under the influence of alcohol or substances. These states impair judgement and increase the risk of impulsive decisions.
• Treat gambling as one leisure activity among many — not as your primary source of excitement or social connection. Maintaining other hobbies and relationships provides a healthy balance.
• Keep track of your wins and losses honestly. It is easy to remember wins more vividly than losses. Reviewing your actual transaction history on okbat gives you an accurate picture of your overall gambling spend.

Getting Help — You Do Not Have to Face This Alone

If you believe that gambling is negatively affecting your life — or the life of someone close to you — please do not wait. The earlier a problem is recognised and addressed, the easier it is to resolve. okbat's support team is your first point of contact for activating any of the tools described on this page. We are available 24/7 and every message to our team about responsible gaming is treated with complete confidentiality and genuine care.

To speak to the okbat responsible gaming team, contact us at [email protected] with the subject line "Responsible Gaming Request". We will respond within a few hours and work with you to find the approach that best suits your situation — whether that is a deposit limit, a time-out, self-exclusion, or simply a conversation about your options.

Our Commitment to Responsible Gaming

Responsible gaming is not a box-ticking exercise at okbat — it is built into the way the platform operates. Our team regularly reviews player activity to identify potential problem gambling indicators. Where our monitoring flags a concern, we may proactively reach out to a player to check in, offer tools, or ask questions. We do this because we believe that a sustainable gambling platform is one where players stay in control and enjoy the experience over the long term.

okbat is committed to ensuring that every player in Bangladesh has access to the information, tools, and support they need to gamble safely and responsibly. We will continue to invest in our responsible gaming infrastructure and to improve our support processes so that every player who needs help can access it quickly and without barrier. Playing at okbat should always feel like a choice freely made — not an obligation, not a habit you cannot break.